We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you are entitled to exchange the product within 2 weeks from the date of your order confirmation email. Please review the following guidelines for our exchange policy:
1 ELIGIBILITY
- Exchanges are only accepted within 2 weeks from the date of your order confirmation email.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Items that are damaged, altered, or show signs of wear are not eligible for exchange.
- When exchanging a product, it is mandatory to present the original purchase receipt. The receipt serves as proof of purchase and ensures that your exchange is processed accurately.
2 PROCESS: To initiate an exchange, please contact our customer service team at with your order number and details of the product you wish to exchange. Our team will provide you with further instructions and a return address. Please ensure that the product is securely packaged to avoid damage during transit.
3 SHIPPING COST: The customer is responsible for the shipping costs associated with returning the product for exchange. We recommend using a trackable shipping method to ensure the safe return of your item.
4 PROCESSING TIME: Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the exchange and ship the new product to you within 5-7 business days. You will receive an email notification with the tracking details of your exchanged product.
5 NON-EXCHANGEABLE ITEMS: Certain items such as final sale products, personalized items, and gift cards are not eligible for exchange.